Payments and Account Information
Making payments, getting your account balance, and billing history is now available.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.







What is a DTH?

1 dekatherm is equal to 10 therms.

What is a Therm? 

1 therm is equal to 1 CCF

Therm billing is the standard throughout the natural gas industry because it provides consistent billing units as gas flows from the production well to the individual customerís meter. By billing in therms, a customer pays for the heating value of their natural gas, not the volume of gas used.

The number of therms used is determined by multiplying the CCF consumption by an "energy factor". The "energy factor" is determined from the monthly average BTU content of the natural gas as it is delivered through the transmission pipeline.

1 Therm (natural gas) = 1 CCF x Energy Factor (BTU conversion factor)

Think of therms in comparison to grades of gasoline. A car may get better mileage and use less gas on 93% Octane than 86% Octane. The carís tank may hold only 20 gallons of gas, but depending on the grade of gasoline, its performance may be more efficient. A higher thermal factor of natural gas means appliances may operate more efficiently and ultimately use less volume.



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