Roanoke Gas Company is seeking a Customer Support Clerk. This position is responsible for providing assistance with all Customer Support functions.

The essential job duties include:

• Support the call center, collections, billing and RFI teams by analyzing, researching and resolving questions and issues
• Perform contract adherence tracking as needed
• Resolve Customer Service Document Archival Issues in File Nexus
• Assist with the creation of the monthly Data Collection and Billing Calendar
• Correct Process Monitor issues assigned to Customer Service Support
• Process cash payments received in the Roanoke office
• Print batch letters and distribute to appropriate Roanoke Gas departments
• Resolve issues and manually close orders from SOS Mobile that do not automatically close
• Resolve issues and programmatically close Read Only Off and On Service Orders
• Run weekly and month-end aging archive and collections master update
• Provide support for data collection. Set up batches and perform import and export as needed
• Process Virginia Security Deposit Options (VASDO’s)
• Process monthly invoicing for Customer Service (CS, CCS, TAP, Kubra, Fidelity Express, etc.)
• In the event of phone issues, handle emergency calls

Required Skills and Abilities:

• Knowledge of ECIS preferred
• Organized, detail oriented, excellent listening and problem solving skills and the ability to follow procedures and standards
• Strong decision-making skills and ability to exercise sound judgement
• Proficient in Microsoft Word, Excel, Outlook and Power Point
• Excellent interpersonal communication skills with the ability to build successful relationships across all levels of the organization
• Must maintain the ability to pass DOT drug screening

Required Education and/or Experience:

• High School Diploma or GED
• Associates Degree preferred
• Previous Customer Service experience required

Full time position with excellent benefit package including medical, dental, health club reimbursement and 401K with match.

If assistance is needed with the application, please e-mail us at hr@roanokegas.com

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