You can check the status of your sale request via the following options:
- You may access your account online via the Login button at the top of the page or on investor.broadridge.com. Click on “Sell Shares” from the Account Activity menu. If your sale is pending, it will be listed in the “Pending Sale Requests” section at the top of the page. Once shares are sold, you will see the sale transaction in your Recent Transactions. The shares sold will state that they are Cancelled. This means that the shares have been sold, not that the sale transaction has been canceled.
- You may contact us using the Interactive Voice Response System (IVR) for your specific company and by following the voice instructions.
Please note that when you request a sale via the online Shareholder Portal or IVR, a check or pending direct deposit (ACH) transaction will be created the day the sale is processed. The funds are not released until the settlement of that trade, which is one day after the transaction. If you are receiving your sale proceeds via check, please allow 5-7 business days for it to reach you in the mail. If your account is set up for direct deposit, the funds will be deposited into your bank account the next business day. As an added security measure, Broadridge may apply a hold period to the initial association of banking account information to an investor account as well as changes made to established direct deposit and/or direct debit instructions. If your direct deposit instructions have not passed the security hold period before you request a sale, then a check will be issued.