On February 23, 2021, Roanoke Gas Company issued a News Release that advised customers of an increase to their gas bills starting March 2021. The recent winter storm event strained energy infrastructure, especially natural gas pipelines, and led to nationwide price spikes for natural gas and electricity. The release indicated that customers’ cost of gas could increase 68% beginning in March. Customers’ total bills will not increase 68%. The 68% increase is related solely to the cost of gas, not to a customer’s total bill. An average residential customer that uses 86 therms of gas in the month of March will see an increase of $13.62 or 17% of their total bill.
If you are having trouble paying your bill, Roanoke Gas offers several options to assist you. Please call Customer Service at (540) 777-4427 Monday through Friday 8AM to 5PM and a representative will be happy to assist you.