Pay Your Bills With Ease


Enroll in My Online Account and pay online for free with your checking or savings account. You can manage your bank account information, schedule automatic recurring payments with option payment limits and view bills from the convenience of your own computer, tablet or cell phone. Access your Online Account here.

Automatic Bank Draft is a service offered to our customers as a quick and convenient way to make their monthly payment. On the last pay date (“due date”) of your bill, the amount of your bill or the monthly budget payment will automatically be deducted from your bank account. You will still receive a monthly statement. Please note that if sufficient funds are not in your account on the date you account is drafted, you will be subject to a returned check draft fee. To enroll, contact our Customer Service Call Center at (540) 777-4427.

Pay Online with a One Time Only Payment with your checking or savings account, debit or credit card here. Please note a convenience fee of $3.25 will apply for each payment.

Pay by Phone by calling (540) 777-4427 with your checking account, savings account, debit or credit card information. Please note a convenience fee of $3.25 will apply for each payment.

Pay in Person at any Fidelity Express location, click here for a list. Pay in person locations are unable to look up account numbers or amounts due. Please have your payment coupon with you or contact us to get that information.  Please Note: Payments made at any non-Fidelity Express location including Walmart may take up to 10 days to post to customer’s account. If you are paying to start or restore service, this may cause a delay in turning on your service.  Most pay in person locations only accept cash payments and charge a convenience fee.

Pay by Mail to P.O. Box 70848, Charlotte, NC 28272. When mailing your payments, make sure to include your payment coupon with your check or money order (please do not send cash) to ensure proper processing.