As the temperatures have dropped our request for service has increased. Due to the high call volume you may expect higher wait times when calling customer service. Our service department is also booking up quickly due to the higher volume of reconnect requests.
Please note if you are calling for a reconnection of service because your service was turned off for nonpayment, you will need to be aware of the following items:
- You will be required to pay the full past due amount on the account, a reconnection fee and a security deposit. If you need our technician to light your equipment, that is an additional charge.
- An adult over the age of 18 must be present at the time of your reconnection. Our technicians work within time periods, not by appointments. If no qualified individual is present, you will need to reschedule your appointment for the next available time period.
Once you have proof of payment (confirmation number), call our customer service line at 540-777-4427 to schedule reconnection.