March 16, 2020
Roanoke Gas Co. Update
Due to the unique and extenuating circumstances related to the pandemic and in the best interests of our customers, both residential and commercial, we have suspended disconnections for non-payment.
March 11, 2020
Don’t Fall Victim to Phone Scams!
We will not call you and ask for personal information (like bank account numbers, social security numbers, credit card numbers, etc.). We do not accept prepaid cards for bill payment. We are currently processing a rate refund to our customers. If your account is active and you are due a refund, the refund amount will
October 21, 2019
Gas Service Reconnection Process
As the temperatures have dropped our request for service has increased. Due to the high call volume you may expect higher wait times when calling customer service. Our service department is also booking up quickly due to the higher volume of reconnect requests. Please note if you are calling for a reconnection of service because
March 21, 2019
Roanoke Gas and VA811’s Interactive Exhibit Wins Top Honors
ROANOKE, Va. (March 21, 2019) – Virginia 811 and Roanoke Gas were recently recognized by the Western Virginia American Advertising Federation with a Judges Choice and a Gold Addy award for “The Wonders Right Under” interactive exhibit recently installed inside Kids Square, a children’s museum in Roanoke, Virginia. The American Advertising Awards is one of
September 14, 2018
Flood & Natural Gas Safety Information
With the recent flooding, Roanoke Gas is taking steps to ensure the safety of its employees and the public. The Company is providing the following guidelines associated with natural gas safety during any weather emergency. Indoor Safety Tips: If flooding occurs at your residence or business and gas appliances are under water, customers are advised not
April 6, 2018
Roanoke Gas Co. and
VA811 debut new exhibit at Kids Square
Our new exhibit, The Wonders Right Under, is now open at Kids Square in Center in the Square. This is a fun, interactive exhibit that helps children and their parents learn about underground utility lines and the importance of the Dig with CARE message.
October 19, 2017
Fall 2017 Gas Line Newsletter
See our November bill insert – the Fall Gas Line. Included in this issue: payment options and assistance, signs of a gas leak, and safe snow removal around your meter.
July 7, 2017
Roanoke Gas Company Completes 25-Year Pipeline Renewal Program
Roanoke Gas Company (NASDAQ:RGCO) proudly announced today the completion of a quarter century modernization project to improve the safety and reliability of natural gas service throughout the City of Roanoke and surrounding area. Company management teams, field personnel and city officials commemorated the replacement of 200 miles of aging natural gas lines today with the ceremonial installation of the
June 28, 2017
Roanoke Gas Enhances Customer Support Services with Faneuil
ROANOKE, VA – Effective July 21, 2017, Roanoke Gas Company will transition all customer support services to Faneuil, Inc. Headquartered in Hampton, Va., Faneuil has more than 23 years of experience in providing customer services on behalf of government and commercial organizations operating in the utilities sector and other industries nationwide, positioning Faneuil as a