Consumer Favorite:
According to the American Gas Association, natural gas is a clear consumer favorite for home-heating because it is comfortable, reliable and easy to use. With a cost saving of up to 50% over propane, fuel oil or electricity, now's the time to make the switch.

Installation of your service, in most cases, is FREE. We'll even assist you in choosing a contractor. To learn more, call (540) 777-4427 and take option 4 for a Marketing Representative.

Did You Know...
Natural gas is the cleanest and most efficient fossil fuel! Increased use of natural gas can help address several environmental concerns, including smog, acid rain, and greenhouse gas emissions.

Roanoke Gas Enhances Customer Support Services with Faneuil. For more information see- Press Release.

Payment Options:

For a detailed list of payment options see attached. Payment Locations

Automated Meter Reading is Here
In an effort to enhance service to our customers, Roanoke Gas is installing Automated Meter Reading (AMR) devices on our meters within the next few weeks. A small transmitter will be attached to your natural gas meter that enables our technician to simply drive by your home to read our meter. This minimizes the need to access your property for meter reading.

For more information see Common Questions about Automated Meter Reading (AMR).

My Online Account
Want to receive your monthly statement via email and pay your account online for free with your checking or saving account? Visit My Online Account to enroll.

One Time Only Payment
Want to pay your bill online with your checking or savings account, debit or credit card without enrolling in paperless billing? Visit One Time Only Payment.

Account Information
Want to view basic account information without enrolling in paperless billing? Have your account number and the last four digits of the primary account holder's social security number available and visit Account Information.

Business Hours
Our Customer Service Call Center is open from 8:00 AM to 5:00 PM Monday through Friday (540) 777-4427.

Our emergency service line is available 24 hours a day at (540) 777-0623.


Completion of a 25-Year Pipeline Renewal Program
Roanoke Gas proudly announces completion of a quarter century modernization project to improve the safety and reliability of natural gas service throughout the City of Roanoke and surrounding area.

Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.

HeatShare Program
Share the Warmth...
A donation of as little a $2 per month can make a difference to someone this winter.

Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.

What to do if you suspect a gas leak . . .


Walk away from the immediate area and warn others to stay away.
  • Leave any door you exit unlocked.
  • Do not operate any electrical switches or equipment, including garage door openers, vehicles or telephones.
  • Remain at a nearby safe location until an emergency responder arrives.
  • Do not go back to the immediate area until an emergency responder says it is safe to do so.


Once at a safe location, call Roanoke Gas (540) 777-0623 or 911.
More Safety Information

Whether your project is small or big,
always call before you dig!

When excavating or demolishing you should avoid underground utility lines. Miss Utility is a free service you can call that notifies all member utility companies involved in your project to come mark their lines. Take advantage of this free service and avoid costly mistakes, fines and even personal injury. Besides, it's the law!

Miss Utility of Virginia



519 Kimball Ave.


Virginia residents and professional excavators are reminded to always call 811 before they dig. Additionally, in Virginia, we emphasize the CARE message. It outlines the steps that are required by state law when digging. Following these steps help keep people safe while protecting underground utilities. The CARE message is:









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