Consumer Favorite:
According to the American Gas Association, natural gas is a clear consumer favorite for home-heating because it is comfortable, reliable and easy to use. Overall, 60 million American homes (61 percent of all U.S. households) have natural gas service.

Did You Know...
Natural gas is the cleanest and most efficient fossil fuel! Increased use of natural gas can help address several environmental concerns, including smog, acid rain, and greenhouse gas emissions.

My Online Account
Want to receive your monthly statement via email and pay your account online for free with your checking or saving account? Visit My Online Account to enroll.

One Time Only Payment
Want to pay your bill online with your checking or savings account, debit or credit card without enrolling in paperless billing? Visit One Time Only Payment.

Account Information
Want to view basic account information without enrolling in paperless billing? Have your account number and the last four digits of the primary account holder's social security number available and visit Account Information.

Office Location and Business Hours
Our Customer Service Call Center is open from 8:00 AM to 5:00 PM Monday through Friday. To reach customer service call (540) 777-4427. Our main lobby, located at 519 Kimball Aveue, is open to serve walk-in customers from 8:00 AM to 5:00 PM Monday through Friday. (Credit card and debit card payments are not accepted in the Lobby.)

Our emergency service line is available 24 hours a day at (540) 777-0623.

HeatShare Program
Share the Warmth...
A donation of as little a $2 per month can make a difference to someone this winter.
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Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.
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Seasonal Furnace Inspection
Avoid unexpected and costly repairs by having your furnace inspected before the heating season begins. (Inspections are performed between July 1st and September 30th.)
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Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.
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• Leave any door you exit unlocked.
• Do not operate any electrical switches or equipment, including garage door openers, vehicles or telephones.
• Remain at a nearby safe location until an emergency responder arrives.
• Do not go back to the immediate area until an emergency responder says it is safe to do so.