Gas Enhances Customer Support Services with Faneuil.
For more information see- Press
a detailed list of payment options see attached.
Meter Reading is Here
In an effort to enhance service to our customers, Roanoke
Gas is installing Automated Meter Reading (AMR) devices
on our meters within the next few weeks. A small transmitter
will be attached to your natural gas meter that enables
our technician to simply drive by your home to read our
meter. This minimizes the need to access your property for
For more information see Common
Questions about Automated Meter Reading (AMR).
Want to receive your monthly statement via email and pay
your account online for free with your checking or saving
account? Visit My
Online Account to enroll.
Time Only Payment
Want to pay your bill online with your checking or savings
account, debit or credit card without enrolling in paperless
billing? Visit One
Time Only Payment.
Want to view basic account information without enrolling
in paperless billing? Have your account number and the last
four digits of the primary account holder's social security
number available and visit
Location and Business Hours
Our Customer Service Call Center is open
from 8:00 AM to 5:00 PM Monday through Friday. To reach
customer service call (540) 777-4427. Our main lobby, located
at 519 Kimball Avenue, is open to serve walk-in customers
from 8:00 AM to 5:00 PM Monday through Friday. (Credit card
and debit card payments are not accepted in the Lobby.)
emergency service line is available 24 hours a day at (540)