Payments and Account Information
Making payments, getting your account balance, and billing history is now available.
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Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.
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Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.
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Safety Procedures
Recognizing Natural Gas Emergencies

What to do if you suspect a leak
What are the common signs of a natural gas leak

How to prevent pipeline damage
How to recognize pipeline damage
What to do if a pipeline is damaged
What is carbon monoxide and its sources
Preventing carbon monoxide poisoning
What are the symptoms of carbon monoxide poisoning
What to do if you suspect carbon monoxide exposure


What to do if you suspect a gas leak . . .
Walk away from the immediate area and warn others to stay away.
  • Leave any door you exit unlocked.
  • Do not operate any electrical switches or equipment, including garage door openers, vehicles or telephones.
  • Remain at a nearby safe location until an emergency responder arrives.
  • Do not go back to the immediate area until an emergency responder says it is safe to do so.
Once at a safe location, call Roanoke Gas (540) 777-0623 or 911.

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Common signs of a natural gas leak are:

  • A gas odor
  • A blowing or hissing sound
  • Dirt being blown or thrown in the air
  • Water being blown or thrown into the air at a pond or creek
  • Fire coming from the ground
  • Brown patches in vegetation near a pipeline right-of-way
  • A dry spot in a moist field

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Preventing pipeline damage:

To prevent pipeline damage, remember:

  • Call Miss Utility at 811 from 7:00 AM-5:00 PM before beginning excavation or digging.
  • Wait at least 48 hours after calling or until the utility operators respond. Wait an additional 24 hours if operators do not respond.

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Recognizing pipeline damage:

Common signs of pipeline damage are:

  • Gas escaping – hissing, bubbling, dead vegetation or gas odor
  • Fire involving or in the vicinity of a pipeline
  • Explosion involving or occurring near a pipeline
  • Unauthorized digging or construction near a pipeline
  • Natural disasters involving pipelines

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What to do if a pipeline is damaged:

Call the Roanoke Gas Company’s emergency line immediately, and:

  • Do not try to fix or repair the damage
  • Let the broken line ventilate, letting the gas escape into the air
  • Do not cover or hide the broken line
  • Eliminate any source of ignition from the area
  • Do not allow unnecessary people in the area
  • If warranted, call the local fire department

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What is carbon monoxide and its sources?

Carbon monoxide is a poisonous gas that is odorless, colorless, tasteless and nonirritating. When it is breathed into the body, it combines with the body’s blood and prevents oxygen absorption. This interferes with the heart and brain functions and can be fatal.

Carbon monoxide is produced by incomplete combustion of common fuels, such as natural gas, propane, gasoline, and heating oil. It is found in the exhaust fumes from motor vehicles and malfunctioning heating equipment.

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Preventing carbon monoxide poisoning:

  • Never operate vehicles in an enclosed area
  • Keep vents and chimneys clear of debris
  • Never operate charcoal or gas grills in an enclosed area
  • Do not use a range, oven or clothes dryer for heating
  • Look for signs of equipment problems, such as soot or water collecting near a burner vent. Natural gas and propane should produce a clear blue flame – not a yellow or orange flame.
  • Purchase a certified CO detector and change the batteries on a regular basis.

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What are the symptoms of carbon monoxide exposure?

  • Dizziness, headache, nausea, fatigue, and other "flu-like" complaints
  • The severity of the symptoms can vary due to age and general health as well as the duration of the exposure
  • CARBON MONOXIDE POISONING CAN BE FATAL

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If you suspect exposure . . .

  • If experiencing symptoms, leave the premises and immediately seek medical attention.
  • If not experiencing symptoms but CO exposure is still suspected, ventilate the premise.
  • In both cases, a service technician should check the premises and all equipment for carbon monoxide.

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