Call 811 or Visit Before Any Digging Project!

Many people still don’t consider it dangerous to dig in their yard without having their underground utility lines located. Hitting a gas line, even with a shovel, can result in injury, loss of service, significant repair costs, fire, or even death.

ALWAYS Call 811 at least 3 business days before any digging project. You can also enter you information online at It’s Free, Easy, and the Law!

The VA811 call center will forward your information to the utilities to locate the lines near your excavation area. We will respond and mark your gas line with either yellow paint or flags from the street to your meter. If your digging project is close to the utility line marks in your yard, you must hand-dig within 2 feet of the mark to expose the utility line.  Never use mechanized equipment within 2 feet of the mark.

If you damage a gas line, you must call us immediately to investigate and repair. Natural gas smells like rotten eggs to make it easily detectable. If you notice this smell: leave the area immediately, do not use any electronic devices that can cause a spark, once in a safe area call us or 911.

So whether you’re simply digging a garden, holes for fence posts, or doing a major excavation project, it is vital for the safety of you, your family, and your community that you protect pipelines and all underground utilities by following the “Dig with CARE” message in Virginia.

C – Contact 811 before you dig

A – Allow the proper time for marking; 48 hours beginning at 7:00 a.m. the next business day following notification of the call center.

R – Respect the marks – once the lines are marked, do not destroy the marks

E – Excavate carefully – hand dig within 2 feet of marked lines; once the line is exposed, do not use mechanical equipment within 2 feet of the line.

Please know that we cannot mark underground lines owned or installed by customers (such as lines to a barbecue grill, garage, or pool). If you have these types of customer-installed lines, you’re responsible for marking and maintaining them. Third party contractors, such as plumbing and heating contractors, can assist in locating, inspecting, and repairing customer’s buried lines.