Payments and Account Information
Making payments, getting your account balance, and billing history is now available.
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Fidelity Express Now Accepts Payments
Roanoke Gas has partnered with Fidelity Express to accept payments at approved gas stations and convenience stores in the Roanoke area.
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Residential Fuel Line Protection Plan
The Roanoke Gas Company Residential Fuel Line Protection Plan (FLPP) will cover all maintenance, repairs or replacement of inside natural gas fuel lines.
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Customer Service

Account Information

My Online Account

Automatic Bank Draft

  • What is Automatic Bank Draft
  • How does Automatic Bank Draft work
  • Enroll in Automatic Bank Draft

Bill Inserts

Budget Billing

  • Making equal monthly payments
  • Enroll in the Budget Billing program

Payment Assistance

  • Energy assistance agency listing with address and contact number

Understanding Your Bill

  • Section by section description of your bill
  • Understanding Therm billing

Rates

  • View the current rate schedule

Your Meter

  • Reading your meter
  • Reading your own meter

Safety Information

  • Signs of a gas leak
  • If you suspect a gas leak
  • Preventing pipeline damage
  • Recognizing pipeline damage
  • What to do if a pipeline is damaged
  • What is carbon monoxide and its sources
  • Preventing carbon monoxide poisoning
  • Symptoms of carbon monoxide exposure
  • If you suspect exposure

Contact Us

  • Contact us regarding accounts, payments, and establishing service or to enroll in a program.

 

 


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