Responsible For What?
customer will be responsible for hiring a licensed plumber
or HVAC contractor for installing equipment and necessary
fuel lines. If you do not have a contractor in mind, Roanoke
Gas Company will assist you in finding a contractor to
meet your needs.
customer or contractor shall secure necessary permits
to comply with all state and local codes applicable to
the installation of natural gas equipment and furnish
the permit numbers to Roanoke Gas Company. This must
be done before Roanoke Gas Company will install the underground
service line and meter.
contractor will install the equipment and fuel lines back
to the point that the meter is located and place an air
test on the fuel line to check for leaks.
contractor will then notify the appropriate county or
city inspector who will inspect the installation and observe
the test on the fuel line. Upon determining the installation
is compliant with the necessary codes and testing requirements
the inspector will then remove the wire seal. Only authorized
inspectors have the authority to remove the wire seal.
Under special circumstances, Roanoke Gas Company employees
are also authorized to remove the seal.
Gas Company Responsibilities:
Gas Company will install a service line from its main
to the building wall at a meter location agreed upon with
the property owner. Roanoke Gas will be responsible for
calling Miss Utility for locating underground lines.
service line and meter must be installed prior to equipment
installation so your contractor knows the location to
extend the fuel line. We will require at least a three
(3) weeks notice prior to having the service line installed.
the time of the gas line installation we will also set
the meter using a support device to hold the meter in
its permanent position. The meter will have a valve located
on the outlet side of the meter, which will be left in
the closed position and sealed with a wire seal. Billing
for the account will start the day the meter is set and
the customer will be billed monthly from that day forward
for any base charge and consumption through the meter.
you have any further question please call 777-4427 or email
Customer Service at email@example.com.
Be sure to include your name, address, account number, and
the reason for your contact in your email.